Privacy Policy

1. Introduction

Welcome to Om Agro India (“we”, “our”, or “us”). We are dedicated to empowering farmers, agricultural enterprises, and dealers across India with quality farm machinery, power weeders, harvesters, tillers, and authentic spare parts.

We operate the website https://omagroindia.com and the Om Agro India Mobile Application. This Privacy Policy outlines our transparent data handling practices, explaining what information is collected, why it is needed, how it is safeguarded, and how you retain full control over your personal data.

2. Information We Collect

We only collect information necessary to fulfill equipment orders, provide transparent quotes, and offer post-sales support:

• Personal & Contact Identifiers: Full Name, Mobile Phone Number, and Email Address provided during account creation, checkout, or inquiry.
• Delivery & Billing Information: Village, Taluka, District, State, Pincode, and complete physical delivery address required for freight transport of machinery.
• Order History: Products purchased, quotation requests, invoice references, and customer warranty requests.
• Device Diagnostics & Telemetry: Basic network connection status (online/offline) and crash diagnostics to ensure app stability across different Android versions.

3. How We Use Your Information

Your data is strictly utilized for practical agricultural business functions:

• Processing, dispatching, and tracking machinery and spare parts orders to your farm location.
• Sending timely order confirmations, dispatch updates, and e-invoices via SMS, WhatsApp, or Email.
• Responding to technical inquiries, warranty claims, and quotation requests.
• Maintaining and enhancing the functionality and speed of the mobile application and website.

4. Data Sharing & Third Parties

We never sell, rent, monetize, or trade your personal information to third-party marketing companies or data brokers.

Your details are shared solely with essential service partners strictly for order fulfillment:

• Logistics & Transport Carriers: To physically deliver heavy machinery to your doorstep or local transport hub.
• Payment Gateways: To authorize and process payments securely under encrypted protocols.
• Legal Authorities: Only if required by statutory Indian law or formal regulatory proceedings.

5. Data Security & Encryption

We implement enterprise-standard HTTPS / TLS 1.3 encryption for all communications between your mobile device, browser, and our servers. Access to customer records is strictly restricted to authenticated personnel responsible for order processing and dispatch.

6. Mobile App Permissions

The Om Agro India Android app only requests minimal, non-invasive operating system permissions:

• INTERNET: Enables loading live agricultural product catalogs, pricing, and placing orders.
• ACCESS_NETWORK_STATE: Detects internet availability to prevent lost requests when network reception in rural areas is intermittent.

7. User Rights, Account & Data Deletion

You have the absolute right to view, modify, or permanently delete your customer account and personal data from our systems at any time:

• Online Account Deletion Request: You can submit an instant deletion request on our dedicated portal: https://omagroindia.com/delete-account.
• Email Request: Alternatively, email us at omagroindia@gmail.com, and our support team will permanently delete your records within 7 business days.

8. Grievance Officer & Contact Information

In accordance with Indian Information Technology rules and consumer protection guidelines, if you have questions or concerns regarding your privacy, you may contact our team directly: